Return & Refund Policy
At Glass Craft-Man, we commit to give you the exact quality and quantity you want, as we value your trust. Also, we understand that sometimes there might be times when you want more from us, and that’s totally fine. Here is our Return and Refund Policy for your understanding.
When Can You Return a Product?
We have 7 days of return policy. within 7 days you can return a product. You can contact us for a return when:
- You received the wrong product or size
- The product is damaged
- Some items are missing
- The item has a manufacturing defect
If you face any of the above issues, just reach out to us within 24 hours of delivery on +91 9038510111 . Please mention all the details with clear photos of the product along with your payment details. Our team will guide you through the return process and arrange a pickup from your delivery address. Please ensure that:
- The item is returned in its original packaging, with tags, barcodes, invoice, and all accessories included
- The package is securely packed to avoid further damage during transit.
- The product passes our quality check upon return.
Refunds:
It will be only possible through our calls and discussions.
- Prepaid orders: The refund will be processed back to your original payment method.
- COD orders: Please share your bank details for a secure transfer.
- Refunds will be credited within 5–7 working days and Will reflect in your account (may vary by bank).
- COD charges and shipping fees are non-refundable.
Custom-Made Orders
We want all homes to have at least one luxurious mirror, which comes at an affordable rate. These mirrors can be made especially for you—custom sizes, finishes, or designs—and are non-cancellable, non-refundable, and non-returnable. These items are made at your request and hence cannot be resold.
However, if the custom item reaches you damaged or incorrect, please inform us within 24 hours of delivery (with photos), and we’ll make A Refund.
We Are Always One Call Away
Got a question? Call us at +91 9038510111
Your dreams matter to us!
